- #What is bomgar jump client install
- #What is bomgar jump client software
- #What is bomgar jump client license
- #What is bomgar jump client windows
Other companies in this market get big dreams and branch out into non-support product areas. Check out several and see which fits your situation best.
#What is bomgar jump client software
You can get free trials from software and hosted service vendors as well as Bomgar. But if you have, say, 50 computers of various kinds spread across four locations, the costs of licenses from software vendors may outweigh the cost of the entry level B100 Bomgar pretty quickly. If you only need to support a handful of Windows-only systems, you have plenty of remote control options. Once connected to a remote computer, the support tech can initiate telnet or command line sessions to connect with any other devices on the remote network, such as routers. Few competitors cover this many options, and none cover more that I know of.
#What is bomgar jump client windows
Like many remote support products, unattended clients can be controlled if they have the software installed, so leaving it on may be a good idea.īomgar supports a wide range of remote clients, include Windows PCs (from Windows 95 to Vista), Windows Mobile devices, Macintosh and Linux (Ubuntu, Red Hat, Fedora and SUSE). When finished, you can delete the remote software to erase all trace, or leave it on for next time. The appliance sends the client software to the remote machine with a single click, and then the technician can control the remote workstation. When a client machine without any Bomgar software needs help, the user surfs to the company's Bomgar appliance, sometimes linked through their internal Web site. Even better, Bomgar uses ports 80 and 443, the ports already open on every firewall for Web browsing clients.
#What is bomgar jump client install
If another machine in that location needs the remote software, we use Microsoft's built in Windows tools to see other Windows machines, then use Microsoft push utilities to install the client on those other Windows machines.”Ĭompanies don't need to create a special VPN for Bomgar. “The jump client machine has the remote client software installed. “We use a patent-pending technology we call a 'jump client' to support clients in other locations,” said Bomgar. Does Bomgar need a second appliance to help support users in a second location? This makes auditors happy, and lately, happier auditors drive lots of business decisions.Ĭompanies with a single location served by a single LAN have a fairly easy support job, and there are many tools (some free, if you check the review from last year) available. For instance, it keeps session log files on the internal hard disk, out of the reach of the support techs. The B300 supports up to 50 concurrent support connections.īasing the product on an appliance makes it possible for Bomgar to do some unusual things.
#What is bomgar jump client license
The B200 for small businesses allows up to 20 support connections ($1,995 for the hardware with one license, $1,995 for each additional concurrent user license up to 20). The entry level unit, the B100, allows a single support session ($1,995). Rather than charge for licenses for each remote computer, Bomgar charges by the number of concurrent support sessions the appliance is supporting at any one time.
Using hardware rather than software isn't the only difference between Bomgar and other remote support companies. “Not only did the CEO at my old company take a minority interest in our company, we incubated our company in the old company.” So we started a company around the technology we developed to do our job.”Īh, another instance of an employee coming up with a great idea on company time, then stealing the idea? Bomgar laughed at that. “We looked at the major software players and didn't find anything we liked reach out over the Web for instant-on support and go through corporate firewalls without causing a problem. “I was a senior system engineer at a support company for engineering,” Bomgar says. Joel Bomgar, Founder and CEO of Bomgar started the company because he couldn’t find a software tool he liked when he went out looking for an answer. The Bomgar Box family (Appliance-Based Remote Desktop Access) uses a hardware appliance rather than software.Ĭheck the multi-product review I did last year for an overview of the software-based market ( Remote Control: the long arm of support gets more fingers).
Those special tools have always been software, whether run from your own computer or servers, or provided by a hosted service provider. Doing so remotely takes expertise, patience and special tools. Doing so in person takes expertise and patience. The old reach out and touch someone slogan from the phone company means, in the technical support business, to reach out and touch someone's computer.
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